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DTSTART:20251203T200000Z
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SUMMARY:'Food For Thought' - DKomplex
DESCRIPTION:Please join us for our ongoing member-based "Food for Thought" education series!\n\nThis presentation is open to the public.\n\n"The Future of CRM   Concepts\, Mindsets\, and Mastery of Customer Information"\n\nMost organizations think of CRM as a tool\, something you "install" or "set up." But CRM is really three things working together:\n\n	A system for capturing and organizing customer information\n	A concept that unifies the way your organization understands customers\n	A mindset that encourages better decisions\, planning\, and communication\n\nThis Food For Thought session breaks down CRM in a clear\, conversational way that helps leaders understand where CRM has been\, where it is today\, and where it's going next.\n\nParticipants will learn how CRM evolved from notes and spreadsheets into integrated platforms\, and why the future is accelerating fast\, automation\, AI-driven insights\, customer portals\, mobile productivity\, and mass personalization are rapidly becoming the norm.\n\nYou'll also see real examples from work integrating CRM for Life Sciences teams\, including how AI tools inside Microsoft Dynamics 365 now support lead scoring\, forecasting\, conversation intelligence\, and automated training assessments\, converting hours of manual effort into seconds .\n\nThis session is not technical\, not a sales pitch\, and not tool-specific. It simply gives leaders a better way to think about CRM and make future-ready decisions for their organizations.
X-ALT-DESC;FMTTYPE=text/html:Please join us for our ongoing member-based &quot\;Food for Thought&quot\; education series!<br />\nThis presentation is open to the public.<br />\n<strong><span style="font-family: calibri\, sans-serif\;"><span style="font-size: 11pt\;">&ldquo\;</span></span><span style="color:black\;"><span style="font-size:11.0pt\;">The Future of CRM &mdash\; Concepts\, Mindsets\, and Mastery of Customer Information</span></span><span style="font-family: calibri\, sans-serif\;"><span style="font-size: 11pt\;">&rdquo\;</span></span></strong><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">Most organizations think of CRM as a tool\, something you &ldquo\;install&rdquo\; or &ldquo\;set up.&rdquo\; But CRM is really three things working together:</span></span>\n<ul>\n	<li style="color:black\;"><strong><span style="font-size:11.0pt\;">A system</span></strong><span style="font-size:11.0pt\;">&nbsp\;for capturing and organizing customer information</span></li>\n	<li style="color:black\;"><strong><span style="font-size:11.0pt\;">A concept</span></strong><span style="font-size:11.0pt\;">&nbsp\;that unifies the way your organization understands customers</span></li>\n	<li style="color:black\;"><strong><span style="font-size:11.0pt\;">A mindset</span></strong><span style="font-size:11.0pt\;">&nbsp\;that encourages better decisions\, planning\, and communication</span></li>\n</ul>\n<span style="color:black\;"><span style="font-size:11.0pt\;">This Food For Thought session breaks down CRM in a clear\, conversational way&nbsp\;that helps leaders understand where CRM has been\, where it is today\, and where it&rsquo\;s going next.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">Participants will learn how CRM evolved from notes and spreadsheets into integrated platforms\, and why the future is accelerating fast\, automation\, AI-driven insights\, customer portals\, mobile productivity\, and mass personalization are rapidly becoming the norm.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">You&rsquo\;ll also see real examples from work integrating CRM for Life Sciences teams\, including how AI tools inside Microsoft Dynamics 365 now support lead scoring\, forecasting\, conversation intelligence\, and automated training assessments\, converting hours of manual effort into seconds .</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">This session is not technical\, not a sales pitch\, and not tool-specific. It simply gives leaders a better way to think about CRM and make future-ready decisions for their organizations.</span></span>
LOCATION:Monterey Peninsula Chamber of Commerce 353 Camino El Estero Monterey\, CA 93940 or join on Teams: Join the meeting now Meeting ID: 264 459 092 489 6 Passcode: hY6BJ9Uj
UID:e.2711.15658
SEQUENCE:3
DTSTAMP:20261025T000034Z
URL:https://members.montereychamber.com/events/details/food-for-thought-dkomplex-15658
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